Privacy policy

Privacy policy

Privacy Policy

This privacy policy explains how The Company collects, uses, and protects your personal information when you visit our website  (“the website”). By using the website, you agree to the terms of this privacy policy.

What information do we collect?

We collect information that you voluntarily provide to us when you book an excursion, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, payment details, and any other information that you choose to share with us.

We also collect information automatically when you access the website, such as your IP address, browser type, device type, operating system, pages viewed, time spent, and other statistical data. We use cookies and similar technologies to collect this information. Cookies are small files that are stored on your device when you visit a website. You can disable cookies in your browser settings, but this may affect the functionality of the website.

How do we use your information?

We use your information for the following purposes:

To provide you with the services that you request, such as booking an excursion, sending you confirmation emails, and processing your payments.
To communicate with you about your booking, our services, our offers, and our news. You can opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link in the email or contacting us at e-mail.
To improve the website, our services, and our customer satisfaction. We use analytics tools to measure and analyze how you use the website and to identify areas for improvement.
To protect the website, our business, and our users from fraud, abuse, security threats, and legal claims. We may use your information to prevent or investigate any unauthorized or illegal activity on the website or related to our services.
How do we share your information?

We do not sell or rent your personal information to third parties. We may share your information with the following parties only when necessary for the purposes described above:

Our service providers who help us operate the website and provide our services. For example, we may use third-party payment processors to process your payments, third-party email providers to send you emails, and third-party hosting providers to store our data. These service providers are contractually obligated to protect your information and use it only as instructed by us.
Our business partners who offer products or services that may be of interest to you. For example, we may share your information with other diving companies or travel agencies that offer excursions or packages that complement ours. These business partners are responsible for their own privacy practices and you should review their privacy policies before engaging with them.
Law enforcement or regulatory authorities when required by law or when necessary to protect our rights or interests. We may disclose your information to comply with a legal obligation, a court order, a subpoena, or a request from a government agency. We may also disclose your information to defend ourselves against any claims or allegations or to enforce our terms and conditions.
How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, modification, or disclosure. We use encryption, firewalls, passwords, and other security technologies to safeguard your information. However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your information.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes for which we collected it or as required by law. When we no longer need your information, we delete it from our systems or anonymize it so that it cannot be linked back to you.

What are your rights?

You have certain rights regarding your personal information under applicable laws. Depending on where you live, these rights may include:

The right to access your information and request a copy of it.
The right to correct or update your information if it is inaccurate or incomplete.
The right to delete or erase your information if it is no longer needed or if you withdraw your consent.
The right to restrict or limit the processing of your information in certain circumstances.
The right to object to the processing of your information for certain purposes.
The right to withdraw your consent at any time if you have given it for a specific purpose.
The right to data portability which means that you can request a copy of your information in a structured, commonly used, and machine-readable format and transfer it to another service provider.
The right to complain to a supervisory authority if you are unhappy with how we handle your information.
To exercise any of these rights, please contact us at e-mail. We will respond to your request within a reasonable time and in accordance with the law. We may ask you to verify your identity before fulfilling your request.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, the law, or the technology. We will notify you of any material changes by posting a notice on the website or by sending you an email. The date at the top of this privacy policy indicates when it was last updated. Your continued use of the website after we make changes means that you accept those changes.

How do you contact us?

If you have any questions or comments about this privacy policy or our privacy practices, please contact us.

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